Reputation & Review Management – The Social Kahani

Your Reputation Speaks Before You Do.

24/7 Monitoring

Stay ahead of every review and we track your reputation across Google, TripAdvisor, Booking.com & more.

Smarter Feedback Collection

We build guest-friendly feedback loops, QR cards, in-store touchpoints, and post-visit follow-ups that feel natural.

Authentic Responses

Each response is written with care, empathy, and your brand’s voice. No templates. Just real conversations.

Monthly Sentiment Reports

Understand the emotion behind your stars. We track patterns, mood shifts, and guest expectations so you can grow with intention.

Plans

Explore the plan that earns you more trust.

The Watchdog

Basic monitoring across top platforms with review alerts and response guidance. 📍 Ideal for single location cafés or restaurants.

The Trust Kit (Enterprise)

Advanced review strategy. Guest journey mapping. Cross platform consistency. 📍 Tailored for luxury resorts or multi-location brands.

Reputation Pro

Full response management + sentiment tracking. Keep your brand tone consistent and data-informed. 📍 Perfect for growing restaurants, hotels, and boutique chains.

Add-On: 5-Star Booster

We help your happy guests speak louder with creative ways to request feedback without begging for stars. 📍 Works best with dine-in, stays, tours, and pop-ups.

Contact us

Guests rememberhow you made them feel and how you responded.

Reviews aren’t about perfection. They’re about care. Connection. Character.

At The Social Kahani, we help you respond like a host, not a robot; turning feedback into relationships, and stars into stories.

Ready to earn trust, one review at a time? Let's talk.

Let's Talk with our team